FAQ
SuviveItShop focuses on excellent customer service and timely shipping. We’re dedicated to our customers 100%, and we will do our best to ensure that you experience the best online experience you’ll ever have! We take care of each customer in a professional manner and make sure they're taken care of. If you have have questions about our products or services as you navigate our website, please do not hesitate to contact us and we will will be glad to assist you.
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Searching for Products? Search our website with navigation
buttons on the right side of top of your screen anytime, any page.
We’ve organized our merchandise into categories, so all you need to
do is click the category and any products you’re looking for will be ready for you to review.
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Your Order - After you place your order, a confirmation email will be sent to your email address. It may take up to one business day for us to process it. Once your order is sent, a tracking number will be immediately emailed to you. We ship through UPS, FedEx, or the US Postal Service, and you can use their services to track your order through the shipping process. If you have any other questions about your order, you can always contact us through email and we can provide additional support.
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If you didn’t receive the products ordered, please contact us within 72 hours and we will correct the problem. Please note that orders of multiple items can be shipped individually and arrive at different times.
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Product Return - Before returning any products, you can obtain approval for your return by contacting us with your full name, the item to be returned, and the nature of the problem. We accept returns of unopened products with proof of purchase up to 30 days after payment. The customer is responsible for all shipping costs incurred on returned orders. An RMA number must be included visibly on the return package for your return to be accepted. To receive an RMA number for return authorization, please contact us.
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Shipping - Our regular shipping can take anywhere between 7 to 14 business days, though the average shipping time is usually 5 to 7 business days. The moment your order is placed, our customer support team reviews the order and can usually process it the same day.
Payment Methods - During the checkout process, you may choose any of our current payment options and continue to place your order. Your order will not be shipped until we receive payment.
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